Frequent asked questions

Q: How far in advance should I book my trip?

A: The earlier, the better! For popular destinations, we recommend booking 6–12 months in advance to get the best availability and pricing. Last-minute trips are possible too — we’ll do our best to find you great options.

Q: Do I need to pay in full when booking?

A: Not always. Many trips can be secured with a deposit, with the balance due closer to your departure date. We’ll walk you through the payment schedule options when we book.

Q: Can I set up a payment plan?

A: Yes! Many of our travel partners offer flexible payment plans so you can pay in installments rather than all at once.

Q: Are your prices more expensive than booking online?

A: Not at all. In most cases, we can match or even beat online prices — and you get the bonus of personal service, insider perks, and expert guidance at no extra cost. We also frequently check for price drops and automatically apply them. 

Q: What happens if I need to cancel my trip?

A: Cancellation policies vary depending on the supplier, but we’ll explain all the details before you book. If you have travel insurance, it may help cover certain cancellation costs.

Q: Can I change my travel dates after booking?

A: Yes, in most cases. We’ll work with the travel supplier to adjust your dates, though change fees may apply.

Q: Do you offer travel insurance?

A: Absolutely — we strongly recommend it. Travel insurance can protect your investment from unexpected issues like illness, weather disruptions, or lost luggage.

Q: Do I need a passport for my trip?

A: If you’re traveling internationally, yes — and it should be valid for at least six months beyond your return date. We’ll let you know exactly what’s needed for your destination.

Q: Can you help me get a visa?

A: Yes, we’ll guide you through the process and connect you with trusted resources to obtain any required visas.

Q: Do you assist with special travel requirements?

A: Absolutely. From vaccination requirements to accessibility needs, we’ll make sure you’re fully prepared.

Q: Why should I use a travel agent instead of booking online?

A: Think of us as your personal travel concierge. We do all the research, find the best deals, handle the details, and are here for you before, during, and after your trip — so you can relax and enjoy.

Q: Do you charge a planning fee?

A: Yes — because your vacation deserves more than guesswork. Our planning fee is $100 per family, $250 for groups over 8, larger group pricing will vary based on accommodation needed. This small investment gives you access to our insider knowledge, the best deals available, and a hand-curated itinerary designed just for you. We handle every detail, troubleshoot before and during your trip, and ensure your vacation is smooth, stress-free, and unforgettable.

Q: How do I get started?

A: Just reach out! Tell us where you want to go, your budget, and your travel dates — and we’ll take it from there.

Q: What if something goes wrong while I’m traveling?

A: We’re just a call, text, or email away. Whether it’s a delayed flight or a last-minute change, we’ll help get things back on track.

Q: Will I get my travel documents before my trip?

A: Yes — you’ll receive all necessary documents, confirmations, and helpful tips well before departure.

Q: Can you accommodate special needs or dietary restrictions?

A: Absolutely. We’ll work with hotels, airlines, and cruise lines to make sure your needs are met.

Q: Do you plan special occasion trips like honeymoons or anniversaries?

A: Yes! We love helping clients celebrate life’s big moments with unforgettable getaways.